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right of withdrawal

You have the following right of withdrawal for concluded contracts and distance contracts with the exception of contracts for financial services.

Right of withdrawal

You have the right to withdraw from this contract within 24 hours without giving any reason. The cancellation period is 24 hours from the day on which you or a third party named by you who is not the carrier took possession of the last goods. It is best to send us your right of withdrawal by email to: services@foodmarket24.ch or via

Postal address:

FoodMarket24
c/o Oststern Trading GmbH
Seewadelstrasse 5
CH-8910 Affoltern am Abis
Schweiz

You must inform us of your decision to withdraw from this contract by means of a clear statement. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and no later than 10 days after we have received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided proof that you have sent the goods back. You bear the return costs. We reserve the right to deduct compensation for possible damage or excessive wear and tear from the purchase price to be refunded. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary for checking the condition and properties of the goods.Exclusion of the right of withdrawal Unless the parties have agreed otherwise, the right of cancellation does not apply to the following contracts:

  • Contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed or opened after delivery.
  • Contracts for the supply of goods that can spoil quickly or whose use-by date would quickly expire.
  • Contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.

Download - Withdrawal Form