FoodMarket24 Helpdesk – We're here to help

Add your desired products to the cart and complete your order in just a few clicks – around the clock, 365 days a year. You can order as a guest or with a free customer account. An account offers benefits such as saved addresses, your order history and faster reordering. The minimum order value is CHF 50.

Yes, the minimum order value is CHF 50. This allows us to ensure efficient and environmentally friendly delivery.

No, you can also order as a guest. A free account is worth it, though: you can view your orders, save delivery addresses and reorder your favourites faster.

Changes and cancellations are possible as long as your order has not yet reached the “In progress” status. Please contact our customer service immediately.

Yes, by e-mail immediately after placing your order. For the sake of the environment, we work 100% electronically and do not send paper delivery notes. If you can't find a confirmation, please check your spam folder or contact our customer service.

We collect our products fresh from our producers. If an item is temporarily unavailable, we will replace it with an equivalent product where possible or credit you the amount. In any case, we will inform you by e-mail before delivery.

Yes. For business customers we have a dedicated B2B shop. Alternatively, contact us via the contact form with the subject “B2B”.

We ship shelf-stable products via Swiss Post throughout Switzerland. Fresh and chilled products are delivered with our own environmentally friendly electric vehicles – currently in large parts of the canton of Zurich. We do not ship abroad. Our delivery area is continuously being expanded.

We deliver fresh and chilled products with our own e-vehicles (plug-in hybrid) in large parts of the canton of Zurich (zones A–D). If your order contains fresh or chilled goods, the entire delivery is handled by our own delivery service.

Delivery costs depend on the shipping method:
• Delivery by FoodMarket24: CHF 9.90 – free from CHF 299
• Shipping via Swiss Post (by weight): CHF 10.50 / 13.50 / 22.50 – free from CHF 299
• Pickup at the store (Giessenstrasse 11, 8953 Dietikon): free

Yes, free of charge. You can pick up your order at Giessenstrasse 11, 8953 Dietikon (08:00–18:00). Simply select the “Pickup at the store” option at checkout.

No. If you are not there and have not left any special instructions, we will leave the delivery at your apartment or building entrance door, or at reception. We nevertheless recommend receiving the delivery in person.

We keep you informed about the status of your delivery by SMS. That's why we need your phone number.

We collect our fresh products directly from our producers every morning. This ensures that only what has been ordered is harvested and produced – for maximum freshness and minimal food waste.

You can pay by invoice, credit card (Mastercard, Visa), Maestro, PostFinance, PayPal and TWINT. Even without a credit card, you can conveniently order on invoice.

Yes. In addition to credit card, PayPal and TWINT, we offer “purchase on invoice”. Simply select this option at checkout.

All payments are processed via PostFinance and protected according to the highest security standards. With 3-D Secure from Mastercard, Visa and PostFinance, you securely confirm your purchase by fingerprint, Face ID or SMS code.

3-D Secure is a security standard from Mastercard, Visa and PostFinance for paying with credit or prepaid cards. It provides additional protection against unauthorised card use – confirmation is done by fingerprint, Face ID or SMS code.

Returns are only possible for defective or incorrectly delivered products – please report this on the day of delivery via our contact form, and the amount will be credited to you. Exchanges of flawless goods are not possible. Cancellation is possible within 24 hours of the order confirmation; perishable, sealed (once opened) and mixed goods are excluded. Details in our Terms and Conditions.

Our online shop is open around the clock – 24 hours a day, 365 days a year. So you can conveniently order your groceries whenever it suits you.

The fastest way is via our contact form. We are happy to help you with any questions about your order.