FoodMarket24 Helpdesk – We're here to help

Add your desired products to the cart and complete your order in just a few clicks – around the clock, 365 days a year. You can order as a guest or with a free customer account. An account offers benefits such as saved addresses, your order history and faster reordering. The minimum order value is CHF 50.

Yes, the minimum order value is CHF 50. This allows us to ensure efficient and environmentally friendly delivery.

No, you can also order as a guest. A free account is worth it, though: you can view your orders, save delivery addresses and reorder your favourites faster.

No. Once your order has been placed, no changes or cancellations are possible. Please check your cart carefully before submitting your order. If you have questions about your order, please contact our customer service.

Yes, by e-mail immediately after placing your order. For the sake of the environment, we work 100% electronically and do not send paper delivery notes. If you can't find a confirmation, please check your spam folder or contact our customer service.

We collect our products fresh from our producers. If an item is temporarily unavailable, we will replace it with an equivalent product where possible or credit you the amount. In any case, we will inform you by e-mail before delivery.

Yes. For business customers we have a dedicated B2B shop. Alternatively, contact us via the contact form with the subject “B2B”.

Yes. We ship by Swiss Post throughout Switzerland and to Liechtenstein (orders up to 30 kg). You can also collect your order free of charge in Dietikon. Orders over 30 kg within 30 km of Dietikon can also be delivered to your home with our own electric vehicles. We do not ship to other countries.

We ship products from the "Milk, eggs & cheese" category by post throughout Switzerland during the cooler months. During the warm months shipping by post is not possible; you can then collect them free of charge in Dietikon or, for orders over 30 kg within 30 km of Dietikon, have them delivered to your home. The shipping methods currently available are shown at checkout.

Delivery costs depend on the shipping method:
• Home delivery by FoodMarket24 (orders over 30 kg only, within 30 km of Dietikon): CHF 21.50
• Shipping via Swiss Post (by weight, up to 30 kg): CHF 11.35 (up to 2 kg) / 14.60 (up to 9 kg) / 24.30 (up to 30 kg), free from CHF 150
• Pickup at the store (Giessenstrasse 11, 8953 Dietikon): free, no weight limit
All prices incl. VAT. The minimum order value is CHF 50.

We deliver Monday to Friday, not on weekends or public holidays. Stock items: if you order by 12:00, we deliver on the next working day. Items we order from our suppliers: the order deadline is Monday and Thursday at 12:00; delivery usually takes place 2 to 3 working days later. The estimated delivery date shown in the shop and in the order confirmation is binding. Your order is delivered in full, without partial deliveries.

Yes, free of charge and for all customers. You can pick up your order at Giessenstrasse 11, 8953 Dietikon, Monday to Friday from 08:00 to 18:00. Simply select the "Pickup at the store" option at checkout.

No. If you are not there and have not left any special instructions, we will leave the delivery at your apartment or building entrance door, or at reception. We nevertheless recommend receiving the delivery in person.

We keep you informed about the status of your delivery by SMS. That's why we need your phone number.

We collect our fresh products directly from our producers every morning. This ensures that only what has been ordered is harvested and produced – for maximum freshness and minimal food waste.

You can pay by invoice, credit card (Mastercard, Visa), Maestro, PostFinance, PayPal and TWINT. Even without a credit card, you can conveniently order on invoice.

Yes. In addition to credit card, PayPal and TWINT, we offer “purchase on invoice”. Simply select this option at checkout.

All payments are processed via PostFinance and protected according to the highest security standards. With 3-D Secure from Mastercard, Visa and PostFinance, you securely confirm your purchase by fingerprint, Face ID or SMS code.

3-D Secure is a security standard from Mastercard, Visa and PostFinance for paying with credit or prepaid cards. It provides additional protection against unauthorised card use – confirmation is done by fingerprint, Face ID or SMS code.

There is no right of withdrawal. Returns are only possible for defective or incorrectly delivered products. Please report visible defects and incorrect deliveries within 24 hours of receipt via our contact form, and hidden defects immediately upon discovery. The amount will be credited to you. Exchanges of flawless goods are not possible. Details in our Terms and Conditions.

Our online shop is open around the clock – 24 hours a day, 365 days a year. So you can conveniently order your groceries whenever it suits you.

The fastest way is via our contact form. We are happy to help you with any questions about your order.